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Legal Disclaimer

This legal disclaimer applies to and covers the website operated and owned by The Gene Poole, and is freely accessible from the website at all times.

The following conditions apply to anyone accessing and using The Gene Poole website (Website), or any part of it, or using our services. The Gene Poole may modify these conditions from time to time and accordingly, you are advised to keep up to date with the changes by regularly reviewing the conditions. By using the Website you agree to be bound by these conditions.

  • The content available on the Website is for business interest only and The Gene Poole makes every effort to ensure the accuracy and completeness of the information given but can offer no guarantees. It is your responsibility to judge the accuracy or completeness of the content before relying on it in any way. Your use of the content (for whatever purpose) is at your sole risk. The e-mail address for sending complaints about any content on the Website is posted on each site, or via the website editor
  • The content is protected by copyright, trademark and other intellectual property rights, as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on the Website including by framing or similar means is prohibited
  • The Gene Poole excludes all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using the Website
  • You are solely responsible for evaluating any goods (including software) or services offered by third parties via the Website or on the Internet. The Gene Poole will not be a party to or in any way responsible for any transactions between you and third parties. Any personal information you may wish to disclose to third parties is at your own risk
  • These conditions are governed by and will be interpreted in accordance with English Law and any disputes relating to these conditions will be subject to the exclusive jurisdiction of the English courts

Terms of engagement

  • Before beginning any work for a client we will confirm in writing our understanding of the project to be undertaken and ensure agreement of this understanding with the client before commencing the research.
  • It is the responsibility of the client to ensure that the details of any previous research have been conveyed to The Gene Poole to avoid any research being inadvertently repeated.
  • We will not exceed the time/scope initially commissioned by the client without prior agreement.
  • I undertake to report the findings of the research with detailed sources of the information obtained. Where research is not successful we will provide relevant information about the research taken to that point.
  • Paid time includes research, analysis and reporting time and time spent communicating with the client by telephone and email.
  • If during the research it becomes clear that research will not take as long as initially expected or research cannot progress as anticipated any whole unused pre-paid research hours will be refunded to the client.
  • In cases where a research package has been purchased and it becomes clear early on that research has reached an insurmountable hurdle, we may offer a partial refund of the payment received. This will depend on the length of time spent on the project before coming to this conclusion and agreement with the client.

Document copies

  • Documents are supplied at the rates given - this rate covers the costs and delivery. Where copies of documents are required and a definite cost of these cannot be determined upfront, the cost will be deducted from the amount paid and the amount of research reduced pro rata accordingly.

Success actors

  • It should be noted by any client that it is sometimes not possible to trace a family back as far as expected or find the expected information in a particular document. Research time includes time spent searching to a negative outcome. However, all research may be considered positive if it is viewed that a particular document or direction has been “ruled out”.

General Points

  • We reserve the right to decline projects where it is considered that the likelihood of success is low e.g. if the only information were to be a starting point is too generic or sketchy.
  • All research commissioned to The Gene Poole will be conducted by trained researchers with the exception of specialist research that requires third-party input e.g. out of geographical area research or Latin translation work. In the event of such circumstances, the use of a third party specialist would only happen after full agreement with the client prior to the research. The client’s details would not be shared with a third party without prior consent. Please see our Privacy Policy for more information.

The relevant United Kingdom law will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms and Conditions.

For other terms and conditions, please select the links below: